77d7 Privacy Policy

1. Who We Are and How to Contact Us

77d7 (referred to in this Privacy Policy as "77d7", "we", "us", or "our") operates the online casino and sports betting platform accessible at https://77d7.vip and its associated subdomains and applications. 77d7 acts as the data controller in respect of all personal data collected through the platform. As data controller, 77d7 determines the purposes for which and the manner in which personal data is processed.

This Privacy Policy applies to all users of the 77d7 platform, including registered account holders and unregistered visitors who browse the site. It covers data collected through the website, mobile browser experience, customer support communications, and any promotional activities operated by 77d7. For privacy enquiries, contact us via live chat on the platform or by email at [email protected] (plain text — not a clickable link).

2. Legal Basis for Processing Personal Data

77d7 processes personal data only where a lawful basis exists for doing so. Depending on the context, 77d7 relies on one or more of the following legal grounds:

• Contractual necessity — processing is required to perform the contract between you and 77d7, including operating your account, processing deposits and withdrawals, and providing access to games and betting markets.
• Legal obligation — processing is necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming regulations, and cooperation with law enforcement where lawfully required.
• Legitimate interests — processing is necessary for 77d7's legitimate business interests, including fraud prevention, platform security, customer service improvements, and internal analytics, provided those interests are not overridden by your fundamental rights.
• Consent — for non-essential cookies, direct marketing communications, and any other processing activity for which consent is the appropriate legal basis, 77d7 will obtain your explicit, informed consent before processing commences. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Vital interests — in exceptional circumstances, such as a safeguarding emergency, 77d7 may process data to protect the vital interests of a user or another individual, including sharing data with emergency services where a user has indicated a risk to their safety.

3. How We Use Your Data

Personal data collected by 77d7 is used exclusively for the purposes for which it was collected or for compatible purposes that a reasonable person would expect. The primary purposes for which 77d7 uses personal data are as follows:

• Account management: creating, verifying, and maintaining your 77d7 account; processing KYC and age verification checks; managing account security; responding to support requests.
• Transaction processing: facilitating deposits via bKash, Nagad, Rocket, and Upay; processing withdrawals; maintaining financial records for regulatory and audit purposes; detecting and preventing payment fraud.
• Responsible gaming: monitoring gaming behaviour to identify potential problem gambling patterns; applying account limits, cool-off periods, or self-exclusion at the user's request or in accordance with platform policy; maintaining responsible gaming records as required by applicable guidelines.

Platform improvement and analytics: analysing aggregated, anonymised usage data to improve game offerings, platform performance, user experience, and marketing effectiveness. Individual-level data used for analytics is pseudonymised wherever technically feasible.

4. Sharing Your Data with Third Parties

77d7 does not sell personal data to third parties. However, in the ordinary course of operating a regulated online gaming platform, 77d7 shares personal data with a limited number of categories of third parties. In every case, data sharing is governed by written data processing agreements or equivalent legal instruments that require recipients to process data only for specified, documented purposes and to maintain security standards consistent with 77d7's own standards.

Categories of third parties with whom data may be shared include: payment processing partners (bKash, Nagad, Rocket, Upay, and their banking infrastructure); identity and KYC verification service providers; fraud detection and anti-money laundering screening providers; cloud hosting and infrastructure providers; customer support software providers; and regulatory authorities or law enforcement agencies where disclosure is legally required or permitted.

5. Cookies and Tracking Technologies

77d7 uses cookies, web beacons, pixel tags, and similar technologies to operate the platform efficiently and improve the user experience. Cookies are small text files placed on your device by the platform when you visit. The following categories of cookies are used:

• Essential cookies — strictly necessary for the platform to function. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without impairing core platform functionality.
• Functional cookies — remember your preferences such as language setting, display preferences, and session timeout configuration. Disabling these does not prevent platform use but may reduce the quality of your experience.
• Analytics cookies — collect anonymised data about how users interact with the platform, including pages visited, time spent, and navigation paths. This data is used in aggregate to improve platform design and content. These cookies require your consent.
• Marketing cookies — used to deliver relevant promotional content to users who have opted into receiving marketing communications from 77d7. These cookies track whether a user has engaged with a particular promotion and help prevent duplicate messages. These cookies require your consent.
• You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies will impair platform functionality. For more information on how to manage cookies in your specific browser, refer to your browser's official help documentation.

6. Data Retention

77d7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply, subject to any longer period required by law or ongoing legal proceedings:

Account data is retained for the duration of the account's active life and for a period of five years following account closure, to comply with anti-money laundering record-keeping obligations. Transaction records are retained for seven years from the date of the transaction. Support chat records are retained for two years. Marketing preference data is retained until you withdraw consent or for two years following your last interaction with a marketing communication, whichever is sooner. Technical log data (IP addresses, session logs) is retained for 90 days unless required for an ongoing fraud or security investigation.

7. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that 77d7 holds about you. To exercise any of these rights, please contact the 77d7 support team via live chat. We will respond to all valid requests within a reasonable period and, in any event, within 30 days of receipt:

• Right of access — you may request a copy of the personal data 77d7 holds about you. We will provide this in a structured, commonly used, machine-readable format wherever possible.
• Right of rectification — you may request that inaccurate or incomplete personal data be corrected or updated. If you notice any error in the personal data displayed in your account profile, you may update it directly or contact support.
• Right to erasure — you may request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis for processing exists. This right does not apply where 77d7 is required to retain data by law, including AML and KYC obligations.
• Right to restrict processing — you may request that 77d7 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination of legitimate grounds is pending.
• Right to data portability — where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, machine-readable format, or transmitted directly to another data controller where technically feasible.

8. International Data Transfers

77d7 operates in a global technology environment. Some of the third-party service providers that 77d7 uses to operate its platform — including cloud hosting infrastructure, payment technology providers, and analytics platforms — may process personal data in countries outside Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, 77d7 ensures appropriate safeguards are in place.

Safeguards used by 77d7 for international transfers include standard contractual clauses incorporated into data processing agreements with service providers, requiring them to process transferred data only for specified purposes and to maintain security standards no lower than those applied by 77d7 itself. By using the 77d7 platform, you acknowledge and consent to the international transfer of your personal data on the basis of these safeguards.

9. Children and Minors

The 77d7 platform is strictly intended for adults aged 21 and above. 77d7 does not knowingly collect personal data from individuals under the age of 21. Age verification checks are performed as part of the registration and KYC process to enforce this restriction.

• If 77d7 becomes aware that personal data has been collected from an individual who is under 21 years of age, that data will be deleted promptly and the associated account will be permanently closed. Any funds credited to the account of an underage user will be handled in accordance with 77d7's standard underage account closure procedure.
• Parents or guardians who believe that a minor in their care has registered with 77d7 should contact the support team immediately via live chat so that the account can be closed and any relevant data deleted without delay.
• 77d7 may share information about confirmed underage accounts with relevant child protection authorities where disclosure is required or appropriate under applicable law. The safety and protection of minors is a matter 77d7 takes seriously and addresses with priority.
• If you are under 21, you must not use the 77d7 platform. Please visit our Responsible Gaming page for resources and support if you or someone you know may be affected by gambling-related harm.

10. Changes to This Privacy Policy

77d7 reviews and updates this Privacy Policy periodically to reflect changes in the platform's data practices, applicable law, or regulatory guidance. The date at the top of this page indicates when the policy was last reviewed. Where changes are material, 77d7 will notify registered users by email or via an in-platform notification prior to the changes taking effect.

Your continued use of the 77d7 platform after any revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should close your account and cease using the platform. Requests to close an account on privacy grounds should be directed to the support team via live chat.

11. Contact & Complaints

For any questions, concerns, or complaints relating to this Privacy Policy or 77d7's handling of your personal data, please contact the 77d7 Data Privacy team. The fastest way to reach us is via live chat, available 24/7 on the platform. Alternatively, you may email us at [email protected] (plain text — not a clickable link). Please include "Privacy" in your subject line so your query is routed to the correct team member.

77d7 aims to resolve all privacy complaints promptly and fairly. If you are not satisfied with the outcome of a complaint, you may escalate to the relevant data protection authority in your jurisdiction. 77d7 commits to full cooperation with any regulatory investigation into its data handling practices.